Frequently Asked Questions

In this initial phase, we are focusing on families with babies, toddlers and pre-schoolers aged 0 to 6. It is precisely for this age group that standard booking sites offer very little relevant information. In later phases, we will further expand our checklist and selection to include older children.

You pay a consultancy fee for the time and research we put into your personalised proposal (€29.00, €49.00, €79.00, depending on the package). You do not pay the travel sum to us, but directly to the accommodation provider via the booking link in your advice.

No. The initial consultation is free and there’s no obligation. You’ll see your matches before you pay anything, and you decide for yourself whether to purchase a package. You won’t pay us anything else.

You’ll immediately see the five most suitable properties, along with a match score, and you’ll receive an email with a link so you can return to the page later. We’ll show you the names and booking links as soon as you choose a package.

Once your payment has been received, we will verify it manually. You will receive your personalised proposal by email; for Premium, this will be within 24 hours (working days). The exact delivery time is stated for each package.

You can select up to two requirements and three preferences from our checklist. Based on these, we calculate how well an accommodation matches what’s important to you. We factor in both the type of accommodation and the average price when calculating the overall percentage score. The region does not count towards the score, but it does determine the order in which we display the accommodation options, so that you see first what is available in your preferred area. We convert the result into a fair percentage that shows how suitable a property is for you. From 80 per cent upwards, we call this: Vilou’s Choice.

That can happen, and you’ll simply see it reflected in the scores. We always show you the five best options for your destination, even if they score lower. It’s up to you to decide whether you want to proceed with those or fill in the intake form again with different requirements.

For each property, we check which items on the checklist are present and, where possible, have this confirmed by the host themselves. In your proposal, you can see which items have been checked for each property. Our verification is based on the information provided by the property.

No. Vilou Travel is a travel advice service, not a travel agency or a tour operator. We search for and verify options; you book directly with the provider yourself via the link in your advice. This way, you remain in control and maintain contact with the accommodation.

We have categorised the accommodation we recommend into two types: hotels and holiday homes/flats. For holiday homes and flats, we always specify whether the accommodation is situated within a holiday park or is independent of one. B&Bs fall into one of these two categories, depending on whether they have their own kitchen. You can indicate your preference during the intake. If you have no preference, we’ll look at all suitable options.

Certainly, and that’s actually what we often recommend. With children who aren’t yet at school, you’re free to choose. Outside the peak season, it’s quieter and often considerably cheaper. For each accommodation, we take into account the average price for the month you choose.

Please send an email to info@viloutravel.com. We’ll get back to you as soon as possible. You can also fill in the intake form first, with no obligation; it doesn’t commit you to anything.